Debt Collection

RML employs more than 80 of the most highly trained, and experienced debt recovery staff available in New Zealand.

RML delivers New Zealand’s leading debt collection services, for both Consumer Collections, and Commercial Collections. Business to Business debts being a specialty, due to our considerable knowledge, and specialist skills.

Our staff are strategically located in specialist collection centres situated throughout New Zealand. These centre’s operate out of Christchurch, Dunedin, Blenheim and Auckland.

The core function of our collection activities is direct communication with your account customer. We utilise many different, but effective tools to assist our staff in providing our clients with quality results.

In addition, our professional and courteous approach to all collection activities protects your relationship with your customers, whilst allowing RML to still achieve the desired results.

This approach works by ensuring:

  • All contact made is both precise and professional
  • That the debtor has as many options to pay as possible
  • That any demand for payment is friendly but assertive by always striving for Payment In Full
  • The utilisation of the RML data base to assess the debtor’s history, ability, and willingness to pay
  • Each account is consistently monitored to ensure all commitments are being met
  • Any account unresolved is addressed by proceeding with the next most relevant and appropriate follow-up activity needed.
  • Finally, throughout the entire collection process, you can be safe in the knowledge, that our staff are well trained and industry experienced to act in the best interests of our clients and to ensure we maximise your cost savings on debt collection.

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